Customer Support Associate
We are currently seeking a reliable and customer-focused individual to join Atlas Marketing Research as a Customer Support Associate. This role supports a short-term project within the health services sector, focused on enhancing communication and assistance for individuals seeking information about homeless shelter services. This initiative is part of our broader commitment to research and outreach that helps better understand and support vulnerable populations.
Position: Customer Support Associate
Location: Remote (unless otherwise specified)
Key Responsibilities:
Respond to customer inquiries via email, chat, and phone in a professional and timely manner
Provide accurate information regarding homeless shelter services and related resources
Maintain detailed records of customer interactions and update internal systems accordingly
Resolve inquiries efficiently while ensuring a high level of customer satisfaction
Collaborate with internal teams and project coordinators to ensure consistent and effective service delivery
Requirements:
Strong communication and interpersonal skills
Customer-focused approach with excellent attention to detail
Basic proficiency in Microsoft Excel or Google Sheets
Ability to manage multiple inquiries and meet response timelines
Ability to work independently in a remote environment
Previous customer service experience is an advantage, but not required
This position is open to students and individuals seeking short-term employment. Interested and qualified applicants should submit their resume with the subject line “Customer Support Associate (Health Services)” for consideration.
We look forward to hearing from you and appreciate your interest in joining Atlas Marketing Research in supporting this meaningful initiative.
Atlas Marketing Research is an integrative market research firm based in Sewickley, PA, focused on providing in-depth perspectives from a multitude of consumers, non-customers, and brand loyalists. Established in 2008, Atlas Marketing Research provides nationwide marketing services built around the needs and specifications of its clients to assist in the creation of value propositions and brand understanding.
Atlas Marketing Research as a Nationwide Market Research firm collaborates with a variety of clients from contrasting fields and backgrounds to capture insights from all cultural, economic, racial, and geographic perspectives. Providing the foundation of market research, Atlas Marketing Research uses its extensive internal, opt-in database of consumer, business-to-business and marketing professional respondents to soldier the best results, propelling companies nationwide to maximize their offerings.
